FAQ

Manufacturing, processing, and shipping items requires a maximum of 10 to 16 business days for our team. We do our best to ensure you receive your order as soon as possible.

You can track the progress of your order by clicking on the link below: Parcel Tracking

We ship our items worldwide. There is no minimum order quantity required, and all our deliveries are completely free (excluding overseas territories).

Did you order multiple items? These may have been shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive soon.

Having trouble with the Post Office? Is your package lost or damaged? We offer to handle disputes for you with our secure delivery service. Your satisfaction is our priority. We don't blame the carrier and leave you to "fight for yourself." We take full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact our team by email, we will do our best to help you.

Yes, as long as your order is not “ processing .”

You can absolutely cancel your order! If it's already in preparation, the cancellation fee will be 40% of the purchase price.

We only accept returns in the event of a proven product defect.

Our products undergo rigorous quality control checks before each shipment. However, if your items have any manufacturing defects, please send us a photo of the item in question (in the original packaging if possible) along with your order number. To be eligible for a return, your product must be unused and in the same condition you received it.

Your security is our priority: our site only offers secure and risk-free payment methods.

We accept:

Credit cards

Debit cards

Our online payment services:

Paypal*

G2A Pay*

*Paypal - As a banking institution within the European Union, PayPal offers you over 10 years of experience in secure online payments. It's simple, fast, free, and recognized worldwide for its efficiency.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods ( Mastercard , Visa) to give you maximum payment options.

Your bank details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not currently accept checks.

Yes !

The "HTTPS" in our store URLs guarantees the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-commerce companies, we are aware that using SSL is becoming essential these days. It's the best way to protect your data and protect yourself from hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which stands for "secure" and is appended to the "http" protocol on the website in the address bar.